Delete your TindaTrack account

Delete from the TindaTrack app

1. Open Settings.
2. Select Privacy & Account Control.
3. Select Delete account and cloud data.
4. The store owner enters the exact confirmation phrase shown by the app.
5. Verify the account email using the verification code.
6. Submit the deletion request.

The request is scheduled for permanent purge after a 30-day recovery period.

Request deletion without the app

Use this form to prepare an email request. Send it from the email associated with your TindaTrack account when possible. Support may request additional verification before starting deletion.

Data scheduled for deletion

After verification and the 30-day recovery period, the permanent process is designed to remove the account’s:

• Supabase authentication identity and active cloud session access;
• owned synchronized store data and dependent product, inventory, recipe, sale, table, open-check, device, and membership sync records;
• active encrypted cloud-backup files stored under the account;
• account-specific cloud-backup encryption key;
• subscription/operational telemetry tied to the deleted user where database relationships require deletion.

Data stored only on a phone or tablet is addressed separately below.

Limited records that may be retained

After purge, the deletion request is redacted. TindaTrack may retain limited non-content audit metadata such as a request identifier, processing status, timestamps, purge result, and authorized administrator actions where reasonably necessary to prove deletion, prevent fraud, investigate security incidents, resolve disputes, or comply with law.

Temporary residual copies may remain in service-provider disaster-recovery backups until normal backup rotation. They are not restored as an active TindaTrack account.

30-day recovery period

While the request is pending, the account and cloud data remain recoverable. Before the displayed purge deadline, email support@scripthex.com to cancel or recover the request. Include the account email, store name, and deletion request ID when available.

Google Play subscription billing

Deleting the TindaTrack account does not automatically cancel an active Google Play subscription. Before deletion, open Google Play → Payments & subscriptions → Subscriptions → TindaTrack, then cancel or manage the plan. Account deletion does not create an automatic refund.

Local data on phones and tablets

TindaTrack is offline-first. A device may contain a local database, images, exported files, or cached data that cannot be remotely erased after the device goes offline. On every device you control, remove the TindaTrack workspace, clear the app’s storage, delete exported files, or uninstall the app.